Do I need a referral from my child’s doctor?
If you have Trillium we require a referral before seeing your child. Some other insurance companies require a referral to be seen. Check your Benefit Plan Summary or contact your insurance provider to see if your plan requires a doctor’s referral.
How do I get started?
Give us a call and we will happily set up a free 15 minute screening or an evaluation. A screening is great if you are not sure occupational, physical or speech therapy is right for your kiddo. At the free screening, a therapist will determine if a formal evaluation would be beneficial.
Do you accept my insurance?
Probably! We accept most commercial insurances, as well as Trillium. Here is a list of the most common insurances we accept: Aetna, Bridgespan, Cigna, EBMS, First Choice Health, GEHA, Health Net, HMA, Kaiser Permanente, LifeWise, Meritain Health, Moda, MultiPlan, OptumHealth, PacificSource, Providence, Regence BCBS, Regence BCBS Federal, Trillium, Tri-Care/Tri-West, United Health Care, and Umpqua Health. Don’t see your insurance listed? Give us a call and we will check if we are able to bill your insurance.
Please review your plan’s benefit summary to make sure they cover the appropriate therapies.
What should I expect?
You and your child will arrive 15 minutes early to the scheduled evaluation with your registration paperwork filled out. During the evaluation, the therapist will interact with and observe your child as well as gather information from you. When the eval is complete (this takes 55 minutes), the therapist will recommend a number of visits and accompany you to the front desk where you can schedule those appointments. At the first treatment session, your therapist will go over the evaluation and goals with you so you can ask any questions you may have. A guardian is expected to be at each appointment with their kid and adhere to the Achieving Therapeutic Success contract, which you will go over in the appointment after the eval.
Can I do private pay?
Of course! Sometimes insurance isn’t the answer and in that case, we work with families who want to pay out of pocket. Give us a call to find out more about payment options.
I got my invoice, how do I pay?
We bill monthly and you can pay several ways. You can stop by the front desk and drop off a payment, you can mail a check or call and we can take a payment over the phone. If you want to mail in a payment, please make checks payable to Connect the Dots Pediatric Therapy and include your child’s name on the check. Do not mail cash.
My child is sick, should I cancel their appointment?
Yes! We don’t like to share germs at CTD. As a general rule of thumb, if they stayed home from school, or came home early, they shouldn’t come to therapy. If your kid has had a fever, we ask that they are 24 hours clear of the fever before coming in for an appointment. We understand that sickness can be unpredictable and ask that you give us as much notice as possible if you have to miss an appointment.
If we can’t make an appointment, what should I do?
The best way to let us know that you cannot make it is to call the office as far ahead of time as possible. It is up to the families to make sure that any missed appointments get made up. This often means adding additional appointments on to the end of the schedule, just ask someone at the front desk to help you reschedule.
Does CTD close for inclement weather?
Yes, when we close due to weather, we will post on Facebook and call all families who will be affected by the closure. If you ever have a question if we’ll be open or not, give us a call to double check.
I work full-time, do you have appointments in the evening or on the weekend?
We have appointments as early as 8am and as late as 6pm, but do not offer any on the weekends at this time. We do offer flex scheduling options in which you can call the office as your schedule allows to see if we have any open appointments. Please ask our schedulers about this option if you are having difficulty finding a regular time that works for you.
Still have a question? Give us a call at (541) 255-2681 or send us an email from our Contact page.